Demystifying the Covered California – Medi-Cal Connection

This program is specifically designed to give agents the tools and resources to more efficiently and successfully assist clients with Medi-Cal and Covered California eligibility.  Jan C. Spencley, Executive Director of San Diegans for Healthcare Coverage, is a local expert in subsidized and state-based application processes. Whether an agent or an enrollment counselor, they face similar issues.  Jan will share the lessons learned through regular forums convened with local enrollment counselors, consumer advocates and the County.  She will review both California implementation of the ACA Medi-Cal expansion and the “logic” behind system eligibility determinations.  Jan will also provide agents unique insights, tools and resources to help get people insured, help agents get it right the first time, and to resolve client issues when getting it right is not enough.