Generational Differences in the Workplace

Jennifer Deal is a senior research scientist at the Center for Creative Leadership (CCL©) in San Diego, California, and an Affiliated Research Scientist at the Center for Effective Organizations at the University of Southern California.  Her work focuses on global leadership and generational differences, and has been featured in such media outlets as the Wall Street Journal, New York Times, The Guardian, strategy+business, South China Morning Post, Globe and Mail, and Training Development Magazine.

She is the manager of CCL’s World Leadership Survey and the Emerging Leaders research project. In 2002 Jennifer Deal co-authored Success for the New Global Manager (Jossey-Bass/Wiley Publishers), and has published articles on generational issues, the strategic use of information in negotiation, executive selection, cultural adaptability, global management, and women in management.  Her second book Retiring the Generation Gap (Jossey-Bass/Wiley Publishers) was published in 2007. An internationally recognized expert on generational differences, she has spoken on the topic on six continents (North and South America, Europe, Asia, Africa, and Australia). She is currently working on a book about how to manage the Millennial generation which is scheduled to be published in January, 2016 by McGraw-Hill Publishers.

She holds a B.A. from Haverford College and an M.A. and Ph.D. in industrial/organizational psychology with a specialty in political psychology from The Ohio State University.